Two-Part Wooden Greenhouse with Cold Frame and Metal Plant Box, Adjustable Roof

This product is shipped out of our UK warehouse.

Delivery times
Delivery times are around 5 working days from dispatch with order processing times being around 1 - 3 working days.

However, due to the ongoing global COVID-19 pandemic please allow up to 5 - 10 working days for delivery and up to 1 - 5 working days for processing.

Tracking information
Once your order has been processed you will receive an email with your tracking number, you can use this to track your order at anytime.

If you require further assistance please visit the Track My Order page for more information or feel free to get in touch via our Contact Us page and we will be happy to update you on your order.

COVID-19 & delays
For those experiencing delays we ask that you please be patient, COVID-19 is continuing to have a major impact on deliveries and shipping times. Every country and postal service is being affected differently so it is difficult to say if an order will be delayed or by how long. Please rest assured your order will be with you as soon as possible and we are always here to update you on your order. Also, as per our 'satisfaction guarantee' 'you will receive your order or a full refund' so if you think your order may be delayed or lost please do not worry, just get in touch and we will be happy to help.

We thank you for your patience, understanding and support at this time.

Shipping items separately
We always try our best to combine your order into as few packages as possible, however, if you have ordered multiple items they may be separated into smaller packages for faster delivery and to reduce delivery costs. You will be issued with a tracking number for each package of your delivery so they can be tracked.

Our Satisfaction Guarantee
The Gift Finders is proud to offer a '100% Satisfaction Guarantee'. This means 'You will receive your order or a full refund. Also, if your item(s) is defective, or damaged or if you receive the wrong item you are also covered for free returns. Please note orders are considered 'received' when marked as 'delivered' via the delivery company used, however, this does not apply if there is an obvious error - this is considered on a case-by-case basis.

Customs
Most of our orders are shipped from our UK office, however, on rare occasions, and only when delivery times can be improved, orders may be sent directly from our supplier(s) - in this unlikely event customs charges may occur. We are happy to cover these charges, up to the value of your order, via a partial refund. However, we are not responsible for any delays during customs checks as we have no control over this.

Missing or stolen parcels
We ask that you please be available to receive your parcel when it is out for delivery. If  you cannot be there please contact your local post office, or ask someone to accept it on your behalf. We are not responsible for missing or stolen parcels if you are delivering a parcel to a shared place or flat whereby there are many residents. We are not responsible for delivery errors made by the postal service used, or incorrect shipping information provided at checkout - although, we will contact you if we believe the provided address is not correct.

If for any reason you aren't satisfied with the purchase, our friendly and helpful customer service is always here for you! 30 Day returns on selected products.

To be eligible for a return, your item(s) must be returned within 14 days of delivery, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thegfitfinders.com, if your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All costs associated with returning item(s) to the office must be met by the customer.

You can always contact us for any return questions at info@thegfitfinders.com

Orders can be canceled as long as they have not been processed, to cancel your order please contact us at info@thegfitfinders.com as soon as possible and we will check the status of your order and cancel it if possible.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping issues
For shipping, delays, lost parcels and our satisfaction guarantee please see our shipping policy.